RETURNS

Return's - Exchanges & Refunds are accepted up-to 14 days from when the parcel has been signed for. Please make sure you accept these terms prior to ordering.

SAMPLE EVENT - ALL SALES ARE FINAL, NO RETURNS.

To return an item; it must be returned within 14 days, in its original unused, and unwashed condition & it must be returned with original packaging. Please kindly add a note with your return including your order number / name + whether you would like a size or product exchange or alternatively a refund.

Returns can take upto 10 working days to process back to your original payment method from the day your parcel is received back to us.

*Sale item's can be returned for an exchange or store credit only.*

*sock's are non returnable*

Order's above £150 receive free shipping. Upon return on partial refunds, if the outstanding sum is lower than the free shipping requirement, a £5 shipping fee will be deducted from your refund.

Return's Address - Milana Studios, Unit 3, innovation way industrial park, innovation way, Stoke on Trent, ST6 4FA, UK.

Damages and issues - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds - You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@milanastudios.com